Successfully manage your entire marketing and sales process—from generating leads to closing deals to delighting customers! Salesforce® empowers sales, marketing, and support representatives to do exactly that.

B2B Commerce Cloud®: Utilize B2B Commerce Cloud to provide a self service portal for your customers in the Salesforce ecosystem.

Sales Cloud® : Optimize your sales process and opportunity funnel.

Service Cloud® : Streamline your customer service process.

Marketing Cloud® (Exact Target® for B2C and Pardot® for B2B): Generate and nurture leads, keep in constant contact with customers.

Quote to Cash: Configure, Price, Quote and Billing Applications using Salesforce® platform (InvoiceIT, SteelBrick, Zuora, Recurly).

Integration: Integrate your websites and eCommerce sites, internal applications and external applications with Salesforce®.

Life-Cycle Management: Help manage and support Salesforce® on an ongoing basis.

+ 1. Process Design and Optimization

Current process evaluation and business process design
Gap analysis of current business processes and Salesforce
Application of best practices to current implementation
Workflow design optimization

+ 2. Setup and Configuration

Security access setup
User roles, profiles, and permission sets definition
Field, page layout, and view customization
Workflows setup
Reports setup
Stage-Production setup

+ 3. Custom Development

Apex Triggers
Visualforce custom pages/screens
Integration with 3rd party applications
Data migration/synchronization
Development using Force.com platform
Single-sign-on using ADFS/SAML

+ 4. Life-cycle Support and Administration

License management
Exception and error monitoring
Troubleshooting and support
User training
Reports/Dashboard consultation

XCentium got us expertly to launch. Without them, we'd be toast. They were a huge help getting our Sitecore instance ready for production. They are knowledgeable, professional and I would recommend them to anyone that needs expert Sitecore assistance. They really improved the way we work. XCentium came recommended by Sitecore and we've never once regretted the choice to partner with them.

Brian Shields, Director, Web Systems, Boingo